Australian supermarket giant reins in AI assistant claiming to be human

[Article] Australie : l'assistant virtuel d'une chaîne de supermarchés se fait passer pour humain.

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Australian supermarket giant reins in AI assistant claiming to be human.
Sydney (AFP) - Australian supermarket giant Woolworths has been forced to rein in an AI-powered customer service assistant after users reported it had been rambling about its mother.
The AI assistant, who goes by Olive, offers...
This article was published Saturday, 28 February, 2026 by AFP (298 words)
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Woolworths is one of Australia's largest supermarket chains and is far from the only company to have employed AI-powered customer service assistants - William WEST (AFP)

Woolworths is one of Australia's largest supermarket chains and is far from the only company to have employed AI-powered customer service assistants - William WEST (AFP)


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